An interesting concept is becoming increasingly popular among start-ups as well as well established industry leaders. It is one of the largest trends of our time and fundamentally changes the way we live and interact with everything around us. It is the latest gift of social networks, it is the next big thing. Ladies and gentleman, please welcome Gamification!
Gamification is the concept of applying the basic elements that make games fun and engaging to things that typically aren’t considered a game. In theory, you can apply game design to almost anything: education, health, marketing, social good or personal training. It combines fun, rewards and social connections into a single package.
The concept of gamification is not new – it’s been going on for years. But the growth of social networks and advanced mobile devices (think of tablets and smartphones equipped with 4G internet connection, GPS, gyroscope, Wi-Fi, accelerometer) gave the concept a whole new dimension. The tremendous success of social games with millions of users has proven that the concept has the opportunity to connect people and companies in ways never seen before.
A Fortune article stated that companies are realizing that gamification is an effective way to generate business. As gamers and developers have found, a fun process coupled with a system for incentives or rewards for a job well done can become downright addictive.
A common example of gamification in the real world is frequent-flier programs that airlines pioneered and benefited immensely. Loyalty programs and loyalty cards are also examples of gamification in the real world that encourage customers to spend more money to unlock certain things or get certain advantages. Have you ever signed up for a newsletter for a chance to win a prize? Do you collect frequent flier miles? Do you check in with Foursquare? Are you a silver, gold, platinum member? You are in the game!
Gamification has made it into the workplace as well. As a new generation of knowledge workers land in jobs at organizations big and small, they’re bringing with them different expectations and are motivated differently than workers once were. One way to motivate those workers is by incorporating game mechanics into the workplace, especially when it comes to rewarding worker performance.
Gamification in the workplace is actually a combination of quantification, rewards, autonomy and challenge. If it is used effectively, it boosts collaboration and feedback within the organization. It is so powerful that Facebook started using a software called Rypple Loops for managing its internal reviews and communication. The program is the next step in using gamification and feedback loops to engage employees and provide near real time analytics at work. If the aim of game mechanics is to make work more engaging, then the mechanics need to be applied to actual business processes. It shouldn’t be time-wasting games tacked on to something else.
But gamification isn’t confined to social games or business world. Universities and educators have also adopted these techniques to enhance the way students process and use information. The Center for Game Science at the University of Washington presented their game FOLDIT, a game meant to help students better understand the structure of proteins inside the human body. The game has over 200,000 players, many with no background in biochemistry. Determining the shape of proteins is a slow and expensive process, so biochemists turned to computers to help them predict the shapes. It turns out that FOLDIT outperforms any known computational processes. And it’s a game!
On the other hand, if the concept is not executed in an effective and creative way, may have a negative effect on your customers.
Experts warn that some of the most popular implementations are not very sustainable. Just awarding badges and points does not create a game. It is simply taking the a single component of the games (pontification) and representing it as the core of the experience. Points and badges have no closer a relationship to games than they do to websites and fitness apps and loyalty cards. They’re great tools for communicating progress and acknowledging effort, but neither points nor badges in any way constitute a game.
Critics also point out that when it gets to the point every web site/service is giving people badges, most people will just stop caring. They caution the developers to avoid cliché, over-used game mechanics and expect to see the integration of some of the other, newer and or less mature concepts.
Another important aspect of gamification is that individuals don’t work and/or respond to incentives/disincentives in the same way. Just like any other business function, you need to know who exactly your target audience is and combine the right game mechanics for the right audience. You might have to develop different game strategies for different markets and try to combine different online and offline elements into your games.
Once effectively implemented, “gamified” businesses, programs and products prove that people respond positively to this new level of engagement. Unlike in most games where there’s only one winner, successfully gamified programs will result in a win-win situation, both for the company and the consumer.
At this point you might say “It sounds interesting, but how does it actually work? Join us next week for “How to gamify your business?” post.
Please tell us about your thoughts about this concept. Have you ever considered gamifying the challenging tasks around you? What is your game plan for the future?